Change

I am working with two individuals that really desire to change, for things to be different in their lives.  I care about each of them and they have turned to me and others for assistance. When I make suggestions, they tell me that they cannot or will not do the actions I suggest.  I have been in their position many times and when I was truly ready for change, I was also ready to do just about anything that was suggested, I had surrendered.  I wonder if it is that simple in these cases.